Service Technician Levels

Residential HVAC
Technician - Apprentice Level

Job Title:	Residential HVAC Service Technician – Apprentice Level

Department:	Service

Reports to:	Service Manager

FLSA Status:	Non-Exempt

Classification:	Craft worker

Work Hours:	8:00am – 4:30pm, some weekends and evenings

Pay Scale:	$15-$17 / hour

Position Summary:	To gain experience and an understanding of the HVAC industry. Provide assistance and help as needed as well as become familiar with processes and procedures of the company.

Required Qualifications:
● Valid driver’s license ● Demonstrate willingness to invest in tools used in the service of HVAC equipment ● Demonstrate willingness to invest time in service training seminars and classes ● Work from 32’ extension ladder and 12’ step ladder ● Ability to operate power and hand tools safely		● Insurable driving record ● Enroll in HVAC technical school and/or in house training programs ● Ability to follow written and verbal directions as given ● Demonstrate commitment to developing customer service skills ● Demonstrate mechanical aptitude

Desired Qualifications:
● HVAC Tech School certificate and/ or College Degree		● High School Diploma ● EPA Certified

Essential Functions and Responsibilities:
● Arrive at jobsite at scheduled time and/ or locations as dispatched ● Relocate from one jobsite to another jobsite as dispatched during the workday ● Perform 3 calls per day on average ● Operate company vehicle as needed ● Follow instructions from supervisor and/or dispatcher and carry out in timely manner ● Report problems with company tools or vehicle promptly ● Ability to work staggered schedule if required ● Always maintain professional appearance and attitude ● Develop a familiarity with all service related forms ● Begin to provide all customers with new / renewal maintenance agreement program information ● Inform and educate customers about residential planned maintenance agreements		● Inform and educate customers on additional products or services available through company ● Inform customer of replacement options following company guidelines ● Develop basic knowledge of electrical refrigeration principles ● Develop basic knowledge of service tools and testing devices ● Develop soldering skills ● Develop customer service skills. ● Develop skills to perform filter changes utilizing filter checklist paperwork unassisted ● Develop skills to perform planned maintenance on residential systems utilizing maintenance checklist with assistance of a Service Technician level 1 or higher ● Other duties as assigned

Success Factors / Job Competencies:
● Motivated work ethic ● Attendance ● Demonstrated mechanical aptitude ● Positive attitude		● Proficiency in using tools ● Excellent communication skills ● Strong team player ● Willingness to learn

Physical demands and work environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.

Physical Demands:
● While performing the duties of this position, the employee is required to walk, stoop, balance on feet, talk, hear, squat, climb, reach about their head and drive a company vehicle. ● They will use their hands to finger, handle or feel objects, tools or controls.		● Employee must occasionally lift and/or move objects weighing 50-100lbs. ● Use of vision abilities include, close vision, distant vision, color vision, peripheral vision, depth perception and the ability to focus.
Work Environment:
● While performing the duties of this position, the employee is exposed to weather conditions at that time.		● They may be required to be in confined spaces for short periods of time.

Performance Standards:
Certain key business indicators that will measure the effectiveness of this job description. These include the following:
● Customer compliments or complaints. ● Completion of training programs		● Opinion of the mentoring technician and/or FTS ● Legible and complete paperwork.
Achievements Required for Level 1:
● Passed NATE’s Core Exam & EPA Universal Exam ● Consistently meet or exceed all Success Factors/ Job Competencies of the Entry Level Technician as outlined in the Job Description ● Understanding of company policy and procedures ● 50 Maintenance Agreements sold		● Recommendation for advancement from Field Training Supervisor (FTS) ● Successful demonstration of Entry Level Essential Job Functions and Responsibilities as outlined in the Job Description and documented by your Field Training Supervisor (FTS) ● Possess Maintenance Technician tool set as required by employer

Residential HVAC
Technician - Level 1

Job Title:	Residential HVAC Service Technician – Level 1

Department:	Service

Reports to:	Service Manager

FLSA Status:	Non-Exempt

Classification:	Craft worker

Work Hours:	8:00am – 4:30pm, some weekends and evenings

Pay Scale:	$17 - $23 / hour

Position Summary:	To assist in providing maintenance on residential heating and air conditioning systems according to company standards providing the customer with a high quality experience.

Required Qualifications:
● Valid driver’s license ● Demonstrate willingness to invest in tools used in the service of HVAC equipment for advancement ● Demonstrate willingness to invest time in service training seminars and classes ● Work from 32’ extension ladder and 12’ step ladder ● Obtained NATE Core certification and complete a minimum of 8 hours of accredited NATE training per year		● Ability to operate power and hand tools safely ● Insurable driving record ● Ability to follow written and verbal directions as given ● Demonstrate commitment to developing customer service skills ● Obtained EPA Universal certification ● Demonstrate mechanical aptitude ● Possess Maintenance Technician tool set as required by employer

Desired Qualifications:
● HVAC Tech School Certificate and/or College Degree		● High School Diploma ● One Specialty NATE certification

Essential Functions and Responsibilities:
● Arrive at jobsite at scheduled time and location as dispatched ● Relocate from one jobsite to another jobsite as dispatched during the workday ● Perform 4 calls per day on average ● Report to dispatcher / on-call dispatcher when arriving and leaving jobsite ● Operate company vehicle as needed ● Follow instructions from supervisor and/or dispatcher and carry out in timely manner ● Report problems with company tools or vehicle promptly ● Report problems with equipment to Service Dispatcher to expedite parts delivery ● Communicate with customers and collect C.O.D. on maintenance visits as directed ● Ability to work staggered schedule if required ● Always maintain professional appearance and attitude ● Complete all service related forms properly ● Provide all customers with new / renewal maintenance agreement program information ● Inform and educate customers about residential planned maintenance agreements		● Inform and educate customers on additional products or services available through company ● Inform customer of replacement options following company guidelines ● Develop basic knowledge of electrical refrigeration principles ● Develop basic knowledge of service tools and testing devices ● Develop soldering skills ● Develop customer service skills. ● Perform filter changes utilizing filter checklist paperwork unassisted ● Develop skills to perform planned maintenance on residential systems utilizing maintenance checklist ● Demonstrated ability to program thermostats ● Demonstrated ability to clean Indoor and Outdoor coils ● Demonstrated ability to clean Blowers and Burners ● Other duties as assigned

Success Factors / Job Competencies:
● Motivated work ethic ● Attendance ● Demonstrated mechanical aptitude ● Positive attitude		● Proficiency in using tools ● Excellent communication skills ● Strong team player ● Willingness to learn

Physical demands and work environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.

Physical Demands:
● While performing the duties of this position, the employee is required to walk, stoop, balance on feet, talk, hear, squat, climb, reach about their head and drive a company vehicle. ● They will use their hands to finger, handle or feel objects, tools or controls.		● Employee must occasionally lift and/or move objects weighing 50-100lbs. ● Use of vision abilities include, close vision, distant vision, color vision, peripheral vision, depth perception and the ability to focus.
Work Environment:
● While performing the duties of this position, the employee is exposed to weather conditions at that time.		● They may be required to be in confined spaces for short periods of time.

Performance Standards:
Certain key business indicators that will measure the effectiveness of this job description. These include the following:
● Customer compliments or complaints. ● Legible and complete paperwork		● Demonstrated ability to work independently and without direct supervision
Achievements Required for Level 2:
● Have obtained 120 Maintenance Agreements sold/ renewed ● Successful demonstration of Level 1 Essential Job Functions and Responsibilities as outlined in the Job Description ● Obtained one specialty NATE certification (not NATE Core) and complete 8 hours of accredited NATE training per year		● Meet or exceed all Performance Standards required of the Level 1 Technician as outlined in the Job Description ● 35 accessories sold and/or $15,000.00 in accessory revenue generated per month ● Written recommendation for advancement from Field Training Supervisor (FTS)

Residential HVAC
Technician - Level 2

Job Title:	Residential HVAC Service Technician – Level 2

Department:	Service

Reports to:	Service Manager

FLSA Status:	Non-Exempt

Classification:	Craft worker

Work Hours:	8:00am – 4:30pm, some weekends and evenings

Pay Scale:	$23 - $30 / hour

Position Summary:	To provide maintenance on residential and/or commercial heating and air conditioning systems according to company standards providing the customer with a high quality experience

Required Qualifications:
● Valid driver’s license ● Obtained EPA Universal Certification ● Demonstrate willingness to invest in tools used in Service of HVAC equipment ● Demonstrate willingness to invest time in service training seminars and classes ● Work from 32’ extension ladder and 12’ step ladder ● Meet all qualifications and have all tools required for Service Technician Level 1 ● Demonstrate basic knowledge of service tools and testing devices ● Insurable driving record		● Demonstrate ability to perform routine preventative maintenance on residential systems with minimal assistance and supervision ● Understand benefits of preventative maintenance ● Demonstrate commitment to developing customer service skills ● Demonstrate working knowledge of soldering and refrigeration procedure ● Obtained NATE Core certification and one speciality NATE certification

Desired Qualifications:
● HVAC Tech School Certificate and/ or Equivalent Experience ● High School Diploma		● Two or three years of customer service experience

Essential Functions and Responsibilities:
● Arrive at jobsite at scheduled time and location as dispatched ● Relocate from one jobsite to another jobsite as dispatched during the workday ● Perform 4 calls per day on average ● Report to dispatcher when arriving and leaving jobsite ● Purchase / Maintain required tool list for Service Technician Level 2 ● Operate company vehicle as needed ● Follow instructions from supervisor and/or dispatcher and carry out in timely manner ● Report problems with company tools or vehicle promptly ● Report problems with equipment to Service Dispatcher to expedite parts delivery ● Communicate with customers and collect C.O.D. on maintenance and demand service visits as directed ● Ability to work staggered schedule if required ● Always maintain professional appearance and attitude ● Complete all service related forms properly ● Provide all customers with new / renewal maintenance agreement program information ● Inform and educate customers about residential planned maintenance agreements ● Acquire residential planned maintenance agreements		● Perform routine preventative maintenance on residential equipment with minimal assistance and supervision, including completion of maintenance checklists in full ● Inform and educate customers on additional products or services available through company ● Inform customer of replacement options following company guidelines ● On call status for emergency service as required ● Develop basic knowledge and ability to layout and install low voltage wiring ● Develop basic knowledge of diagnostic and troubleshooting techniques ● Develop knowledge of proper interpretations of testing devices ● Develop soldering/brazing skills ● Develop enhanced customer service skills. ● Perform filter changes utilizing filter checklist paperwork unassisted ● Develop skills to perform planned maintenance on light commercial systems utilizing maintenance checklist with assistance of a Service Technician Level 3 or higher ● Develop basic knowledge and ability to read and interpret wiring diagrams and blueprints ● Other duties as assigned

Success Factors / Job Competencies:
● Motivated work ethic ● Attendance ● Demonstrated mechanical aptitude ● Positive attitude		● Proficiency in using tools ● Excellent communication skills ● Strong team player ● Willingness to learn

Physical demands and work environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.

Physical Demands:
● While performing the duties of this position, the employee is required to walk, stoop, balance on feet, talk, hear, squat, climb, reach about their head and drive a company vehicle. ● They will use their hands to finger, handle or feel objects, tools or controls.		● Employee must occasionally lift and/or move objects weighing 50-100lbs. ● Use of vision abilities include, close vision, distant vision, color vision, peripheral vision, depth perception and the ability to focus.
Work Environment:
● While performing the duties of this position, the employee is exposed to weather conditions at that time.		● They may be required to be in confined spaces for short periods of time.

Performance Standards:
Certain key business indicators that will measure the effectiveness of this job description. These include the following:
● A ratio of __5%_ as related to the number of qualified sales leads turned over each month per billable service call ● Acquire new residential maintenance agreements @ _40_% conversion rate or higher. ● A ratio of __75%_ as related to the number of review requests made each month per billable service call		● A ratio of __4/10___ as related to additional products and services purchased by clients per billable service call ● Callback ratio equal to or less than ___2%__ ● Legible and complete paperwork.
Achievements Required for Level 3:
● Obtain a second NATE speciality certifications and maintain 8 hours accredited NATE training per year ● Achieving average revenue goal per hour of $_216__. ● 43 accessories sold and/or $18,000.00 in accessory revenue generated per month ● Successful demonstration of Level 2 Essential Job Functions and Responsibilities as outlined in the Job Description ● Have obtained 200 Maintenance Agreements sold/ renewed		● Meet or exceed all Performance Standards required of the Level 2 Technician as outlined in the Job Description ● Billing & Efficiency ratio of __8/10___. ● Written recommendation for advancement from Field Training Supervisor (FTS) ● Average ticket price of $__432___.

Residential HVAC
Technician - Level 3

Job Title:	Residential HVAC Service Technician – Level 3

Department:	Service

Reports to:	Service Manager

FLSA Status:	Non-Exempt

Classification:	Craft worker

Work Hours:	8:00am – 4:30pm, some weekends and evenings

Pay Scale:	$30-$36 / hour

Position Summary:	To provide maintenance on residential heating and air conditioning systems according to company standards providing the customer with a high quality experience.

Required Qualifications:
● Valid driver’s license ● Demonstrate willingness to invest in tools used in the service of HVAC equipment ● Demonstrate willingness to invest time in service training seminars and classes ● Work from 32’ extension ladder and 12’ step ladder ● Ability to operate power and hand tools safely ● Insurable driving record		● Enroll in HVAC technical school and/or in house training programs ● Ability to follow written and verbal directions as given ● Demonstrate commitment to developing customer service skills ● EPA certification ● Demonstrate mechanical aptitude ● NATE Core Certification, Two NATE specialty Certifications and maintain 8 hours of accredited training per year

Desired Qualifications:
● HVAC Tech School certificate

Essential Functions and Responsibilities:
● Arrive at jobsite at scheduled time and location as dispatched ● Relocate from one jobsite to another jobsite as dispatched during the workday ● Perform 4 calls per day on average ● Report to dispatcher when arriving and leaving jobsite ● Operate company vehicle as needed ● Follow instructions from supervisor and/or dispatcher and carry out in timely manner ● Report problems with company tools or vehicle promptly ● Report problems with equipment to Service Dispatcher to expedite parts delivery ● Communicate with customers and collect C.O.D. on maintenance visits as directed ● Ability to work staggered schedule if required ● Always maintain professional appearance and attitude ● Complete all service related forms properly ● Provide all customers with new / renewal maintenance agreement program information		● Inform and educate customers about residential planned maintenance agreements ● Inform and educate customers on additional products or services available through company ● Inform customer of replacement options following company guidelines ● Develop basic knowledge of electrical refrigeration principles ● Develop basic knowledge of service tools and testing devices ● Develop soldering skills ● Develop customer service skills. ● Perform filter changes utilizing filter checklist paperwork unassisted ● Develop skills to perform planned maintenance on residential systems utilizing maintenance checklist ● Other duties as assigned

Success Factors / Job Competencies:
● Motivated work ethic ● Attendance ● Demonstrated mechanical aptitude ● Positive attitude		● Proficiency in using tools ● Excellent communication skills ● Strong team player ● Willingness to learn

Physical demands and work environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.

Physical Demands:
● While performing the duties of this position, the employee is required to walk, stoop, balance on feet, talk, hear, squat, climb, reach about their head and drive a company vehicle. ● They will use their hands to finger, handle or feel objects, tools or controls.		● Employee must occasionally lift and/or move objects weighing 50-100lbs. ● Use of vision abilities include, close vision, distant vision, color vision, peripheral vision, depth perception and the ability to focus.
Work Environment:
● While performing the duties of this position, the employee is exposed to weather conditions at that time.		● They may be required to be in confined spaces for short periods of time.

Performance Standards:
Certain key business indicators that will measure the effectiveness of this job description. These include the following:
● Billing and efficiency rating of __8/10_____ ● Achieve a monthly average revenue goal of $__30K-35K__________		● Average ticket price of $___432___
Achievements Required for Level 4:
● Obtain a third NATE specialty Certification and maintain 8 hours of accredited training per year ● At minimum 52 accessories sold and/or $21,000 in accessory revenue generated monthly ● Possess standard diagnostic tool set as required by employer		● Achieving average revenue goal per hour of $_274__. ● 350 Maintenance Agreements sold/renewed ● Advance 1 technician in training through 2 levels ● Written recommendation for advancement from Field Service Supervisor/ Manager/ Owner

Residential HVAC
Technician - Level 4

Job Title:	Residential HVAC Service Technician – Level 4

Department:	Service

Reports to:	Service Manager

FLSA Status:	Non-Exempt

Classification:	Craft worker

Work Hours:	8:00am – 4:30pm, some weekends and evenings

Pay Scale:	$36.50 - $42 / hour

Position Summary:	To provide maintenance and repairs on a wide variety of residential and commercial heating and air conditioning systems according to company standards providing the customer with a high quality experience. Assist with training Service Technicians Level 1-3

Required Qualifications:
● Valid driver’s license ● EPA Universal Refrigerant Handling License ● Demonstrate willingness to invest in tools used in Service of HVAC equipment ● Demonstrate willingness to invest time in service training seminars and classes ● Work from 32' extension ladder and 12' step ladder ● Meet all qualifications and have all tools required for Service Technicians Level 1-3. Including ability to demonstrate working knowledge of daily, weekly, monthly skills noted below		● Understand and communicate benefits of preventative maintenance ● Demonstrate advanced customer service skills and have ability to communicate clearly, idea's and explanations of problems to residential and commercial customers and coworkers ● Demonstrate willingness to accept responsibility and leadership roles. ● Operate scissors and genie lifts in safe manner ● NATE Core Certification, Three NATE specialty Certifications and maintain 8 hours of accredited training per year ● 265 Maintenance Agreements sold/renewed

Desired Qualifications:
● HVAC Tech School certificate

Essential Functions and Responsibilities:
● Purchase / Maintain required tool list for Service Technician Level 4 ● Arrive at jobsite at scheduled time and location as dispatched ● Relocate from one jobsite to another jobsite as dispatched during the workday. ● Perform 4 calls per day on average ● Report to dispatcher when arriving and leaving jobsite ● Operate company vehicle as needed ● Follow instructions from supervisor and/or dispatcher and carry out in timely manner ● Report problems with company tools or vehicle promptly ● Report problems with equipment to Service Dispatcher to expedite parts delivery ● Communicate with customers and collect C.O.D. on maintenance visits as directed ● Ability to work staggered schedule if required ● Always maintain professional appearance and attitude ● Complete all service related forms properly ● Provide all customers with new / renewal maintenance agreement program information ● Acquire residential planned maintenance agreements ● Inform and educate customers on additional products or services available through company ● Inform customer of replacement options following company guidelines ● Ability to work staggered schedule if required ● On call status for emergency service as required ● Complete service repairs as approved by customer		● Train and instruct Service Technicians Level 1 - 3 as directed ● Perform the following technical duties: ● Electrical and refrigeration principles ● Service tools and testing devices ● Ability to layout and install refrigeration piping ● Ability to layout and install low voltage wiring ● Ability to read and interpret wiring diagrams and blueprints ● Diagnose, repair & provide preventative maintenance on a wide range of residential and light commercial equipment without supervision. ● HVAC building code compliance. ● Advanced troubleshooting techniques. ● Advanced experience in presenting repair and replacement options. ● Operation of scissors and genie lifts in a safe manner. ● Basic sheet metal practices. ● Air balancing principles, techniques & diagnostics with velometer or hood ● Calculate equipment efficiency ● Basic sheet metal practices ● Other duties as assigned ● Converse with building and homeowners, general contractors, referring questions and/or problems to supervisor ● Communicate clearly, the ideas and explanations of problems to customers and coworkers ● Diagnose and troubleshoot a wide range of residential and light commercial equipment, present repair and replacement options ● Maintain and continue NATE certification requirements and 8 hours of accredited training

Success Factors / Job Competencies:
● Motivated work ethic ● Attendance ● Demonstrated mechanical aptitude ● Positive attitude		● Proficiency in using tools ● Excellent communication skills ● Strong team player ● Willingness to learn

Physical demands and work environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.

Physical Demands:
● While performing the duties of this position, the employee is required to walk, stoop, balance on feet, talk, hear, squat, climb, reach about their head and drive a company vehicle. ● They will use their hands to finger, handle or feel objects, tools or controls.		● Employee must occasionally lift and/or move objects weighing 50-100lbs. ● Use of vision abilities include, close vision, distant vision, color vision, peripheral vision, depth perception and the ability to focus.
Work Environment:
● While performing the duties of this position, the employee is exposed to weather conditions at that time.		● They may be required to be in confined spaces for short periods of time.

Performance Standards:
Certain key business indicators that will measure the effectiveness of this job description. These include the following:
● Billing and efficiency rating of __8/10_______ ● Achieve a monthly average revenue goal of $__$35K-$40K____ ● Achieving average revenue goal per hour of $_274__.		● Average ticket price of $___432____ ● At minimum 75 accessories sold and/or $20,000 in accessory revenue generated per month ● Maintain 265 Maintenance Agreements sold/renewed
Achievements Required for Level 5:
● Obtained a total of five NATE specialty certifications including the NATE Support Technician Certificate ● Billing and efficiency rating of ___8/10___ ● Possess advanced diagnostic tool set as required by employer ● Achieve a monthly average revenue goal of $_40K-50K_ ● Advance 2 technician in training through 2 levels		● Average ticket price of $___600__ ● Achieving average revenue goal per hour of $_325.50__. ● At minimum 70 accessories sold and/or $30,000 in accessory revenue generated monthly ● Written recommendation for advancement from Field Service Supervisor/ Manager/ Owner ● 500 Maintenance Agreements sold/renewed

Residential HVAC
Technician - Level 5

Job Title:	Residential HVAC Service Technician – Level 5

Department:	Service

Reports to:	Service Manager

FLSA Status:	Non-Exempt

Classification:	Craft worker

Work Hours:	8:00am – 4:30pm, some weekends and evenings

Pay Scale:	$42.50 - $50 / hour

Position Summary:	To provide maintenance and repairs on a wide variety of residential and commercial heating and air conditioning systems according to company standards providing the customer with a high quality experience. Assist with training Service Technicians Level 1-3

Required Qualifications:
● Valid driver’s license. ● EPA Universal Refrigerant Handling License ● Demonstrate willingness to invest in tools used in Service of HVAC equipment. ● Demonstrate willingness to invest time in service training seminars and classes. ● Work from a 32' extension ladder and 12' step ladder. ● Meet all qualifications and have all tools required for Service Technicians Level 1-4. Including ability to demonstrate working knowledge of daily, weekly, monthly skills noted below.		● Understand and communicate the benefits of preventative maintenance. ● Demonstrate advanced customer service skills and have ability to communicate clearly, idea's and explanations of problems to residential and commercial customers and coworkers ● Demonstrate willingness to accept responsibility and leadership roles. ● Experience in training and mentoring service technicians. ● Operate scissors and genie lifts in a safe manner. ● Nate Core Certification with 5 Specialty Certifications, including NATE Support Technician Certificate

Desired Qualifications:
● HVAC Tech School certificate

Essential Functions and Responsibilities:
● Purchase / Maintain required tool list for Service Technician Level 5 ● Arrive at jobsite at scheduled time and location as dispatched ● Relocate from one jobsite to another jobsite as dispatched during the workday ● Perform 4 calls per day on average ● Report to dispatcher when arriving and leaving jobsite ● Operate company vehicles as needed. ● Follow instructions from supervisor and/or dispatcher and carry out in timely manner ● Report problems with company tools or vehicle promptly ● Report problems with equipment to Dispatcher to expedite parts delivery ● Communicate with customers and collect C.O.D. on maintenance visits as directed ● Ability to work staggered schedule if required ● Always maintain professional appearance and attitude ● Complete all service related forms properly ● Provide all customers with new / renewal maintenance agreement program information ● Acquire commercial and residential planned maintenance agreements ● Inform and educate customers on additional products or services available through company ● Inform customer of replacement options following company guidelines ● Ability to work staggered schedule if required ● On call status for emergency service as required ● Train and instruct Service Technicians Level 1 -4 as directed ● Converse with facilities engineers, building and homeowners, and general contractors* ● Communicate clearly, the ideas and explanations of problems to customers and coworkers ● Diagnose and troubleshoot a wide range of residential and commercial equipment, present repair and replacement options		● Complete service repairs as approved by customer. Perform the following technical duties: o Advanced electrical and refrigeration principles o Service tools and testing devices. o Ability to layout and install refrigeration piping o Ability to layout, design and install low voltage wiring o Ability to read and interpret wiring diagrams and blueprints and make accurate material lists o Advanced diagnostic, repair and provide preventative maintenance on a wide range of residential without supervision o HVAC building code compliance. o Advanced troubleshooting techniques o Advanced experience in presenting repair and replacement options o Operation of scissors and genie lifts in safe manner o Basic sheet metal practices o Air balancing principles, techniques and diagnostics with velometer or hood o Calculate equipment efficiency and operating costs ● Champion of flat rate pricing for the team ● Responsible for establishing technical training schedule based upon team needs for the calendar year as directed by Service Manager ● Create & present training seminars and classes for in-house meetings as directed by Service Manager ● Establish proper seasonal inventory for both shop and truck stock as directed by Service Manager ● Other duties as assigned

Success Factors / Job Competencies:
● Motivated work ethic ● Attendance ● Demonstrated mechanical aptitude ● Positive attitude		● Proficiency in using tools ● Excellent communication skills ● Strong team player ● Willingness to learn

Physical demands and work environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.

Physical Demands:
● While performing the duties of this position, the employee is required to walk, stoop, balance on feet, talk, hear, squat, climb, reach about their head and drive a company vehicle. ● They will use their hands to finger, handle or feel objects, tools or controls.		● Employee must occasionally lift and/or move objects weighing 50-100lbs. ● Use of vision abilities include, close vision, distant vision, color vision, peripheral vision, depth perception and the ability to focus
Work Environment:
● While performing the duties of this position, the employee is exposed to weather conditions at that time.		● They may be required to be in confined spaces for short periods of time.

Performance Standards:
Certain key business indicators that will measure the effectiveness of this job description. These include the following:
● Billing and efficiency rating of __8/10_______ ● Achieving average revenue goal per hour of $_274__. ● At minimum 70 accessories sold and/or $30,000 in accessory revenue generated monthly		● Average ticket price of $___600________ ● Achieve a monthly average revenue goal of $__40K-50K_____ ● Maintain 500 Maintenance Agreements sold/renewed
Achievements Required for Level 5 Captain:
● Passed NATE Senior Certification Exam and maintains 8 hours of accredited training per year ● At minimum 80 accessories sold and/or $35,000 in accessory revenue generated ● Possess advanced diagnostic tool set as required by employer		● 500 Maintenance Agreements sold/renewed ● Advance 3 technicians in training through 2 levels ● Written recommendation for advancement from Field Service Captain(s)/ Manager/ Owner

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