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● Valid driver’s license.
● EPA Universal Refrigerant Handling License
● Demonstrate willingness to invest in tools used in Service of HVAC equipment.
● Demonstrate willingness to invest time in service training seminars and classes.
● Work from a 32' extension ladder and 12' step ladder.
● Meet all qualifications and have all tools required for Service Technicians Level 1-4. Including ability to demonstrate working knowledge of daily, weekly, monthly skills noted below.
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● Understand and communicate the benefits of preventative maintenance.
● Demonstrate advanced customer service skills and have ability to communicate clearly, idea's and explanations of problems to residential and commercial customers and coworkers
● Demonstrate willingness to accept responsibility and leadership roles.
● Experience in training and mentoring service technicians.
● Operate scissors and genie lifts in a safe manner.
● Nate Core Certification with 5 Specialty Certifications, including NATE Support Technician Certificate
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● Purchase / Maintain required tool list for Service Technician Level 5
● Arrive at jobsite at scheduled time and location as dispatched
● Relocate from one jobsite to another jobsite as dispatched during the workday
● Perform 4 calls per day on average
● Report to dispatcher when arriving and leaving jobsite
● Operate company vehicles as needed.
● Follow instructions from supervisor and/or dispatcher and carry out in timely manner
● Report problems with company tools or vehicle promptly
● Report problems with equipment to Dispatcher to expedite parts delivery
● Communicate with customers and collect C.O.D. on maintenance visits as directed
● Ability to work staggered schedule if required
● Always maintain professional appearance and attitude
● Complete all service related forms properly
● Provide all customers with new / renewal maintenance agreement program information
● Acquire commercial and residential planned maintenance agreements
● Inform and educate customers on additional products or services available through company
● Inform customer of replacement options following company guidelines
● Ability to work staggered schedule if required
● On call status for emergency service as required
● Train and instruct Service Technicians Level 1 -4 as directed
● Converse with facilities engineers, building and homeowners, and general contractors*
● Communicate clearly, the ideas and explanations of problems to customers and coworkers
● Diagnose and troubleshoot a wide range of residential and commercial equipment, present repair and replacement options
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● Complete service repairs as approved by customer. Perform the following technical duties:
o Advanced electrical and refrigeration principles
o Service tools and testing devices.
o Ability to layout and install refrigeration piping
o Ability to layout, design and install low voltage wiring
o Ability to read and interpret wiring diagrams and blueprints and make accurate material lists
o Advanced diagnostic, repair and provide preventative maintenance on a wide range of residential without supervision
o HVAC building code compliance.
o Advanced troubleshooting techniques
o Advanced experience in presenting repair and replacement options
o Operation of scissors and genie lifts in safe manner
o Basic sheet metal practices
o Air balancing principles, techniques and diagnostics with velometer or hood
o Calculate equipment efficiency and operating costs
● Champion of flat rate pricing for the team
● Responsible for establishing technical training schedule based upon team needs for the calendar year as directed by Service Manager
● Create & present training seminars and classes for in-house meetings as directed by Service Manager
● Establish proper seasonal inventory for both shop and truck stock as directed by Service Manager
● Other duties as assigned
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● While performing the duties of this position, the employee is required to walk, stoop, balance on feet, talk, hear, squat, climb, reach about their head and drive a company vehicle.
● They will use their hands to finger, handle or feel objects, tools or controls.
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● Employee must occasionally lift and/or move objects weighing 50-100lbs.
● Use of vision abilities include, close vision, distant vision, color vision, peripheral vision, depth perception and the ability to focus
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● Billing and efficiency rating of __8/10_______
● Achieving average revenue goal per hour of $_274__.
● At minimum 70 accessories sold and/or $30,000 in accessory revenue generated monthly
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● Average ticket price of $___600________
● Achieve a monthly average revenue goal of $__40K-50K_____
● Maintain 500 Maintenance Agreements sold/renewed
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● Passed NATE Senior Certification Exam and maintains 8 hours of accredited training per year
● At minimum 80 accessories sold and/or $35,000 in accessory revenue generated
● Possess advanced diagnostic tool set as required by employer
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● 500 Maintenance Agreements sold/renewed
● Advance 3 technicians in training through 2 levels
● Written recommendation for advancement from Field Service Captain(s)/ Manager/ Owner
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