Service Technician Levels

Residential HVAC Service Technician - Apprentice Level


Job Title:

Residential HVAC Service Technician – Apprentice Level





Reports to:

Service Manager


FLSA Status:




Craft worker


Work Hours:

8:00am – 4:30pm, some weekends and evenings


Pay Scale:

$15-$17 / hour


Position Summary:

To gain experience and an understanding of the HVAC industry. Provide assistance and help as needed as well as become familiar with processes and procedures of the company.


Required Qualifications:

Valid driver’s license

Demonstrate willingness to invest in tools used in the service of HVAC equipment

Demonstrate willingness to invest time in service training seminars and classes

Work from 32’ extension ladder and 12’ step ladder

Ability to operate power and hand tools safely

Insurable driving record

Enroll in HVAC technical school and/or in house training programs

Ability to follow written and verbal directions as given

Demonstrate commitment to developing customer service skills

Demonstrate mechanical aptitude


Desired Qualifications:

HVAC Tech School certificate and/ or College Degree

High School Diploma

EPA Certified


Essential Functions and Responsibilities:

Arrive at jobsite at scheduled time and/ or locations as dispatched

Relocate from one jobsite to another jobsite as dispatched during the workday

Perform 3 calls per day on average

Operate company vehicle as needed

Follow instructions from supervisor and/or dispatcher and carry out in timely manner

Report problems with company tools or vehicle promptly

Ability to work staggered schedule if required

Always maintain professional appearance and attitude

Develop a familiarity with all service related forms

Begin to provide all customers with new / renewal maintenance agreement program information                

Inform and educate customers about residential planned maintenance agreements

Inform and educate customers on additional products or services available through company

Inform customer of replacement options following company guidelines

Develop basic knowledge of electrical refrigeration principles

Develop basic knowledge of service tools and testing devices

Develop soldering skills

Develop customer service skills.

Develop skills to perform filter changes utilizing filter checklist paperwork unassisted

Develop skills to perform planned maintenance on residential systems utilizing maintenance checklist with assistance of a Service Technician level 1 or higher

Other duties as assigned


Success Factors / Job Competencies:

Motivated work ethic


Demonstrated mechanical aptitude

Positive attitude                 

Proficiency in using tools

Excellent communication skills

Strong team player

Willingness to learn


Physical demands and work environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.


Physical Demands:

While performing the duties of this position, the employee is required to walk, stoop, balance on feet, talk, hear, squat, climb, reach about their head and drive a company vehicle.

They will use their hands to finger, handle or feel objects, tools or controls.

Employee must occasionally lift and/or move objects weighing 50-100lbs.

Use of vision abilities include, close vision, distant vision, color vision, peripheral vision, depth perception and the ability to focus.

Work Environment:

While performing the duties of this position, the employee is exposed to weather conditions at that time.

They may be required to be in confined spaces for short periods of time.


Performance Standards:

Certain key business indicators that will measure the effectiveness of this job description. These include the following:

Customer compliments or complaints.

Completion of training programs

Opinion of the mentoring technician and/or FTS

Legible and complete paperwork.                

Achievements Required for Level 1:

Passed NATE’s Core Exam & EPA Universal Exam

Consistently meet or exceed all Success Factors/ Job Competencies of the Entry Level Technician as outlined in the Job Description

Understanding of company policy and procedures

50 Maintenance Agreements sold

Recommendation for advancement from Field Training Supervisor (FTS)

Successful demonstration of Entry Level Essential Job Functions and Responsibilities as outlined in the Job Description and documented by your Field Training Supervisor (FTS)

Possess Maintenance Technician tool set as required by employer                

Residential HVAC Service Technician - Level 1
Residential HVAC Service Technician - Level 2
Residential HVAC Service Technician - Level 3
Residential HVAC Service Technician - Level 4
Residential HVAC Service Technician - Level 5

Need HVAC Service?

Contact the experts at Midwest Heating & Cooling.

Call us at 414-209-4668!